AI-Native Helpdesk

One inbox for
every customer
conversation.

Talki is the support helpdesk for B2B teams. AI answers the routine questions, your agents handle the rest — across Telegram, web chat, and email, all in one place.

AI auto-repliesShared inboxTelegram + WebCustomer context
Start free trial
7-day free trial
No credit card required
Talki - B2B AI Helpdesk: Resolve tickets from your phone | Product Hunt
TalkiInbox
AllMineAI
ER
Emma ReyesIn ProgressAI1m

How do I add teammates to my account?

→ Talki AI
MD
Marco DiazOpen6m

Need the invoice for March

Unassigned
PK
Priya KapoorUrgent22m

API key returns 401 on every call

→ Anna K.
LW
Liam WalshResolvedAI1h

Thinking about the Pro plan

→ Talki AI
ER

Emma Reyes

Web chat · #4821

In Progress
ER
Hi! How do I add teammates to my account?
Talki Assistant replied instantly
Open Settings → Team → Invite, paste their email, and they'll get an invite link right away.
ER
Perfect, thanks! 🙌
Reply or take over…

Plugs into the tools your team already uses

TelegramSlackStripeWhatsAppDiscordWebhooksTelegramSlackStripeWhatsAppDiscordWebhooks

How Talki works

Live in a day.
No support team rebuild.

Talki slots into the tools you already use. Connect your channels, let AI take the easy tickets, and free your team for the ones that matter.

Telegram
Web chat
Email
One inbox
01

Connect your channels

Plug in Telegram, a web chat widget, and email. Every message lands in one shared inbox — no more switching tabs.

Do you offer annual billing?
Yes — annual plans save 20%. Want me to switch you over?
answered in 0.8s
02

AI answers the routine

Talki Assistant reads your knowledge base and auto-replies to common questions instantly — pricing, how-tos, account help.

AI summary

Issue: double charge

Status: refund pending

Next: confirm with Stripe

AK
TM
JD
Your team
03

Your team handles the rest

Anything complex escalates to a human with full context — customer profile, payment history, and an AI summary of the thread.

Start free — set up in minutes

Talki Assistant

AI that resolves tickets,
not just deflects them.

Routine questions eat 40–60% of support volume. Talki Assistant handles them end to end — reading your own content, replying naturally, and closing the ticket. Your agents only see what truly needs them.

  • Learns from your website

    Paste your URL — Talki crawls your docs, pricing, and FAQ and builds a knowledge base automatically. No manual training.

  • Replies in seconds, in any language

    AI answers routine questions instantly — usually faster than an agent could type. DeepL handles translation automatically.

  • Knows when to step back

    Billing problems, angry customers, account-specific issues — escalated to a human with the full thread attached.

Try AI auto-replies free
Scan websiteAI-powered
https://yoursite.com
Knowledge base built100%
DocsPricingFAQPolicies
What's the difference between the Growth and Pro plans?
Growth includes 5 seats and the shared inbox. Pro adds AI auto-replies, analytics, and unlimited seats — $39/seat.
I was charged twice this month though.
Billing issue — handed to a human agent
AK
Hi, this is Anna — I can see both charges. Refunding the duplicate now.
Agent saw the full AI thread — zero context lost

Everything in the box

One platform.
Every support job covered.

From the first customer message to a resolved ticket — Talki has the tools.

One shared inbox

Telegram, web chat, and email in a single queue. Your whole team sees every conversation — assign, reply, and resolve without switching apps.

AutoPilot AI agent

Resolves tickets end-to-end without any agent. 24/7, billed per resolution.

Read ticket & context
Reply from knowledge base
Close or escalate€0.15 / resolution

Built-in translation

DeepL translates both ways. Support any language without switching tools.

Bonjour, j'ai un problème…
Hello, I have a problem…

Your customer data, in the ticket

Claude Code skill

Pull plan, MRR, and custom fields from your database into every ticket. One Claude Code prompt sets up the endpoint.

One-line macros

Type a slash command to refund, tag, and close — several actions at once.

/refund
✓ refund order✓ tag billing✓ close ticket

Widget that fits your brand

Change colors, position, welcome message, and agent avatar from the dashboard — no code. The widget looks native on your site in minutes.

Brand colorsCustom avatarWelcome messagePosition

Measurable impact

Stop guessing.
Start optimizing support.

Every channel, every AI reply, every agent — measured. Talki tracks response times, resolution rates, and customer happiness in real time, so you know exactly where support stands.

  • Spot agent performance trends as they happen
  • Custom SLA breach alerts before customers complain
  • Export raw data — own your own metrics

Resolution Time

Median time-to-resolve, broken down by channel, agent, and tag.

CSAT & Volume

Post-conversation ratings alongside ticket volume — see how load affects quality.

Live activity feed
Streaming

Transparent Pricing

Start free. Scale without surprises.

7-day free trial on every plan. Per-seat billing — pay only for active agents.

Bootstrapper

Free forever for solo builders.

Free

Included

  • 1 agent
  • 100 conversations / mo
  • Chat widget
  • File sharing
  • Talki branding
Most Popular

Growth

For growing support teams.

$9
/seat/mo

Included

  • Unlimited agents
  • Unlimited conversations
  • 500 Talki Assistant requests / mo
  • Telegram bridge
  • No branding
Best value

Pro Max

Full AI automation for high-volume teams.

$29
$19
/seat/mo

Included

  • Everything in Growth
  • Unlimited Talki Assistant
  • AutoPilot AI agent
  • Desktop app
  • €0.15 per AI resolution

Enterprise

Custom

For organizations with scale, security & compliance needs.

  • Everything in Pro Max
  • SSO / SAML & SCIM provisioning
  • SOC 2 Type II & custom DPA
  • Role-based access & audit logs
  • Dedicated success manager
  • 99.9% uptime SLA
  • Annual invoicing & custom contract

7-day free trial on paid plans. No credit card required.